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Railroad Personal Injury Lawyer Rebuttal Provides Injured Worker Reality Check–Read Here What Norfolk Southern Does Not Want Injured Railroad Workers To Know

Norfolk Southern Issues “Injured at Work” Brochure
On Railroad Injuries Loaded With Misleading “Advice”

Railroad Personal Injury Lawyer Rebuttal Provides Injured Worker Reality Check–Read Here What Norfolk Southern Does Not Want Injured Railroad Workers To Know

About NS’s New Brochure for Injured Workers

Sometime during 2007 Norfolk Southern Railway Company (“NS”) issued a manual that its claims representatives are routinely mailing or giving to railroad workers that suffer injuries or diseases on the job--which may be the subject of compensation and a potential claim. The lawyers and investigators at Hajek, Shapiro, Cooper, Lewis and Appleton, P.C. have reviewed this brochure and assure potential clients and other railroad workers that this manual is so full of inaccuracies and misleading statements that it requires a full and complete rebuttal from railroad injury lawyers who regularly represent injured workers, based on decades of real experience dealing with NS. This article tells you what Norfolk Southern does not want you to know but knowledge is power. Read on...

NS has provided its “answers” to common questions of workers injured on the job, but the “real responses” follow the NS “Questions” and “Answers”. Based on our decades of experience of representing injured railroad workers, we know that the worker does not always realize that railroad management is the “adversary” in the sense that all workers injured on the job have a right of compensation and a right to sue their employer. Many workers believe that the injury system is workers compensation (workers compensation is a “no fault” system, meaning compensation occurs whether an employer is at fault/negligent or not, but railroad workers hurt on the job fall under a unique federal law system, the FELA, and are only compensated by showing negligence or a statutory/regulatory violation of the railroad or its agents. For a full discussion of the FELA, visit our website at www.HSInjurylaw.com and locate complete articles on this topic).
On the other hand, the NS/employer “goal” is to minimize the compensation that may be payable to a railroad worker hurt on the job. Below is a point by point response to the NS inaccuracies; however, this article should be of interest to rail workers employed by any major U.S. railroad as the points apply just the same.
Before beginning the question and answers and “real responses” below, one thing that NS doesn’t say in the manual is how much it plans to save as a company by minimizing the claims of its railroad workers in the course of a given year, as it is obvious that its legal department lawyers spent a lot of time drafting up this “reasonable” question and answer booklet. How much more will its executives be paid annually in profits? How many more corporate jet flights will be made around the United States by its executives based on bonuses which minimize pay-outs to workers? We don’t know, but we believe that workers should fully recognize the inaccuracies in this supposedly “fair” booklet.

NS Booklet Statements and Our Real Responses

NS statement:

“When an accident occurs, it is the company’s policy to see that an injured employee receives prompt medical attention from top medical professionals, that the employee’s personal and family needs are met, and that they are returned to their job as soon as possible.”

REAL RESPONSE: In fact, often NS will have a supervisor carry a worker far from the nearest medical facility to a contract medical clinic that it has negotiated a better rate with. It should be noted that all railroad workers that are unionized are covered by health insurance contract and workers are entitled to have medical care from their own doctors, not from a clinic or a doctor that has a preexisting agreement with NS. We dispute that NS wants you to be treated by the “top medical professionals” and indeed will often go out of its way to take a worker to a doctor that it has a prior relationship with even if it means a longer trip or an out of the way clinic.

NS statement:

“Finally, the company will make every effort to reach a settlement of the claim that is fair to everyone.”

REAL RESPONSE: Well, in fact NS is trying to make a settlement that is good for NS only and really does not have a great deal of regard to whether the settlement is fair to the worker. We have seen many cases in which the total goal of the railroad lawyer is to deny a penny of compensation to a railroad worker and we don’t believe a statement that is seeking a settlement fair to everyone is accurate.

NS statement:

Q: What should I do if I am injured on the job?

A: You must report the injury to your supervisor immediately so that medical care can be arranged and information obtained to comply with federal reporting requirements. Your supervisor will see that arrangements are made to insure that you receive necessary medical attention promptly, as well as, transportation to the doctor or hospital. You should report all injuries, whether or not they appear to be serious....

REAL RESPONSE: We almost don’t know where to begin in the rebuttal to this particular NS version of events. First, NS claims above that it is most interested in complying with federal reporting requirements about injuries and accidents. We believe that NS is most interested in obtaining the railroad industry Harriman “safety” award which is an award for the least injuries on any railroad annually, but not truly in your health and welfare. In fact, we have learned in innumerable circumstances in which NS was aware of on the job injuries, a supervisor urges the worker not to make the injury “reportable” to the Federal Railroad Administration (FRA), and asks the worker to let the supervisor list the worker as out sick or on vacation--rather than have to formally file with the FRA and blemish the NS safety record. Congress has recently investigated NS and other railroads for intimidation and harassment of injured workers–and this is not a recent trend–its gone on for years. Indeed, it seems to this law firm that the goal of many of the supervisors, under their training with NS, is to avoid reporting any injury that it can possibly avoid reporting and use every gray area or nuance to avoid having an FRA reportable injury.

NS statement:

Q: If it is necessary for me to obtain medical attention, will my supervisor go with me to the hospital or the doctor’s office?

A: “Yes. Your supervisor is charged by the company with seeing that you receive proper medical attention promptly.... He or she can also provide the doctor or hospital with information concerning payment of medical bills, the processing of forms and procedures for obtaining prescribed medications.”

REAL RESPONSE: We have been involved in many cases where the supervisor intervenes with the railroad worker’s doctor, pleading with the doctor not to prescribe prescription medications that would make an injury a “federal reportable” injury. Other examples are well known as well. And by the way, what does your supervisor have to do with your personal medical care? We don’t think they have a right to know a thing about your personal medical care except for the fact that NS wants your first medical visit to be to a doctor that it has a prior relationship with (hopefully this doctor will “help” the railroad to avoid an FRA reportable injury, but this will not medically help you the patient!) You as a worker have no duty to let a supervisor know anything about your medical condition and the only duty you have is to have your first medical visit at a place that the company suggests if in fact there is a clinic convenient to where you are located. In an emergency situation the railroad can not demand that you go to some pre-approved railroad company approved doctor–you should get the closest available emergency care of course.

NS Statement:

Q: Will my supervisor be present during my actual examination?

A: No, not unless you request your supervisor’s presence, and your doctor concurs. If you prefer more privacy, the supervisor will respect your preference.

REAL RESPONSE: Of course you don’t want your supervisor to sit in the examination room. But it goes further than that--they will be able to influence your doctor’s decision unless you make clear to the doctor’s office that you will not allow the sharing of any information with your supervisor. Even if you assert your physician-patient confidential privilege, which you should, your medical examination report is definitely still going to the railroad's medical department. This is why they demand that the examination be with their approved clinic because under those circumstances they will obtain a copy of the medical report.

NS Statement:

Q: Am I required to make an injury report?

A: All on-the-job injuries must be promptly reported by either the injured employee or the employee’s immediate supervisor. The supervisor will notify the appropriate claim agent that you have been injured.... [remainder omitted]

REAL RESPONSE: Again, NS does not want to complete an accident report (if it can figure out a way to avoid filing one) because doing so usually makes your injury claim a federal reported injury, if you require prescriptions, diagnostic tests, or lose even a day of work. Despite the statements of NS in this particular brochure, its supervisors are penalized both on job performance and possibly financially by the number of injuries that occur under their district of supervision. They have no interest in seeing that your injury report is made, particularly if there was a careless work practice or defective piece of equipment. Their priority is to figure out how to make the injury non-reportable to the FRA in our view. Also, there is much intimidation and harassment to dissuade railroad workers from making injury reports despite the fact that NS says that it should always be reported. Then, if the worker is intimidated and fails to make a report the day of injury, not understanding how significant the injury may become, the railroad will try to fire the worker for the failure to make the injury report. It becomes a catch 22 situation. Our advice is to always report an injury, for anything more than the most minor scratch or scrape. It is very hard to know whether an injury will flare up or become much worse 24 hours later or even several days later. If the report is not made, surely NS will use the failure to file the report as a basis to try to terminate the employee in most cases. Note this: while it is true that an injury report should always be made, federal law (the law under which rail worker claims are made against employer railroads) does NOT require any written injury report. If we handle your case, and prove the railroad was negligent in causing your injury, the failure of NS to have a written injury report does not bar or stop the claim if we can prove all elements of your injury case otherwise.

NS Statement:

Q: Who pays the medical bills?

A: In most cases the company will assume responsibility for medical bills that have been incurred by an employee who sustained an on-the job injury. [remainder omitted]

REAL RESPONSE: This answer has to be one of the most deceptive answers in the booklet. NS and other unionized, railroad workers are covered by a health insurance policy, whether the injury occurs on-the-job or off the job. Cooperation with NS or its claim agent has nothing to do with the entitlement to your medical coverage under the health insurance contract. After all, the health insurance is bargained for between the union and the railroad is a health and benefit that the employee has no matter where he or she is hurt. The NS response makes it seem that they must bless or approve a medical bill for an on-the-job injury which couldn’t be further from the truth. As a matter of fact, if you provide the NS claim agent your medical bills, the NS claim agent will simply forward them through to your health insurance company in nearly all circumstances and the only part that Norfolk Souther may pay, is the employee’s co-pay portion of the bill and this is not even assured. In other words, the company may assume the employee’s co-pay portion, and this is the sole “advantage” the claim agent usually is offering.

Is it worth having NS analyze and manage your medical care when they are an adverse party to you--the railroad worker-- with regard to your claim? In other words, if all the bills are provided to NS, and you do not have an attorney, NS will generally require that you provide it a medical authorization allowing NS to obtain your medical information, and also contact your medical providers without your knowledge. For example, NS’s medical personnel may telephone one of your doctors or medical providers and urge the doctor to put you back to work, even though you may still be injured and personally believe you are not capable of doing your job yet. Medical care is obviously of ultimate importance to an injured railroad worker. This is one of the fundamental issues that make retaining a lawyer very important that is ignored by NS’s brochure. As a lawyer representing an injured worker, our law firm can coordinate medical issues for you, answer questions that often arise about how to proceed with medical care, help suggest some specialists if necessary, and be sure that the doctors are treating you the railroad worker as they desire without influence from your employer who has a clear adverse interest to you. The railroad may want you back to work immediately to reduce its exposure to your injury claim. Do you want the railroad calling your doctors and providing information about whether you should be able to return to work? Think about that. Another common NS tactic is to fax the doctors your physical job duties to influence the doctor about getting you back to work. NS will fail to list the majority of physically demanding duties of your position, making your job seem like a “piece of cake.” We have seen these job duties sheets and they are incredibly deceptive! This is just one example of how an attorney protects you from undue railroad influence.

NS Statement:

Q: What happens if I have a lost-time injury?

A: If you have a lost-time injury a claim agent will contact you and your family promptly to offer assistance and to determine your medical and financial needs....your claim agent is authorized to make cash advancements to you to help supplement your income while you are off the job. These advancements are without interest and are usually tax-free, but are deductible from any final settlement that is reached.

REAL RESPONSE: There is so much left out. First, the railroad won’t make a cash advancement unless you give a recorded statement to the claim agent and this is where real problems start for railroad workers. A claim agent has a script to cover, and will try to close down every major potential claim against the company that they can by taking advantage of the worker who is not familiar with the law or regulations that may apply. The railroad will not make a “wage advancement” (remember it has to be paid back in full) unless you give the recorded statement which we advise against, and the railroad will not make cash advancements if you retain a lawyer to represent your interests. The reason our firm advises against giving a recorded statements is a recorded statement is far beyond writing a short one paragraph note about what you know about something. Typically, a short note about how the accident happened explains what you do know. However, a scripted recorded statement taken by the claim agent asks you many other questions to foreclose your possible claims under various other scenarios that you may not be aware of. These are big differences. No work rules requires a recorded statement be given to a claim agent-rules only require that you provide initial information about the way the injury happened (which can take the form of the accident report itself, or a short note required by a supervisor). You have no further duty to cooperate because most of that cooperation you give is going to provide the railroad the ammunition to fight your claim all the way to court. Lets take one example of hundreds: lets say the recorded statement asks you if any failure to give a warning or a signal caused your accident, and you answer “no.” You come to our law firm and we determine through our careful investigation that another railroad worker failed to provide the proper warning, or there was a defect in a signal. We further learn that this may actually be a violation of a federal regulation. You have just given information in a recorded statement, which was beyond your personal knowledge, that could hurt your case because you did not understand the ramifications. Then, as your lawyers, we must have you explain that your statement was given when you did not know all the facts or circumstances, etc. Our examples could go on for pages. You get the point.

Further, its true NS won’t give you wage advancements if you retain a lawyer. What NS leaves out, is that you can get a free legal consultation without formally retaining a lawyer! That conversation and advice is strictly confidential to you.

NS Statement:

Q: Since my case could go to court, and I have the right to sue, doesn’t it make sense for me to have a lawyer representing me from the beginning?

A: You should hire a lawyer only after careful consideration of whether it is in your best interest to do so....you should remember that you have three years from the time of your injury to start a court action, so there is not need to hire a lawyer immediately. It is a good idea to try to reach a suitable agreement with the claim agent before employing a lawyer.

REAL RESPONSE: Examples are best to explain why this is a deceptive answer by NS–amazingly NS essentially is saying: don’t call that lawyer! Wait a year or two!. Remember those commercials where you see a house burn down and the insurance agent is there to give a check to the poor homeowner standing where the home once was? The problem with getting that quick settlement is that the poor homeowner probably has no idea of the value of all the contents of the burned down house and likewise a railroad worker has no idea of the value of their claim right away, without obtaining legal advice from a skilled railroad injury lawyer. NS says here there is no rush to hire a lawyer because you have three years to sue! What about that important issue called “preserving the evidence”? The biggest problem we see with cases where we are retained after a year or two years or more, is that the evidence is gone, the workers who can provide evidence are difficult to locate and there are innumerable changes to the involved equipment or scene of the accident. The precise reason you need to consult with a lawyer is so you can obtain attorney-client privileged advice before you decide to retain us. For example, we might just know whether your circumstances could involve a regulatory violation which would eliminate a need to prove that the railroad even knew about the violation, unlike the legal standards for negligence cases against railroads. The railroad claim agent will never explain this to you. Of course, the railroad claim agent will consult with the railroad’s lawyers and the railroad law department on an attorney-client privileged basis and you will never know that. Why shouldn’t you consult an attorney on your side if the claim agent is secretly doing so to protect the railroad? You should always seek a free initial consultation with a skilled railroad injury lawyer before deciding on a rapid settlement, under which you may have no idea what the value of your claim is, and you may have failed to appreciate just how extensive your personal injuries are. How can you know if a settlement offer is “good” if you do not understand all that you may be entitled to under the law?

NS Statement:

A: An attorney...will usually require you to sign an agreement covering the fees he will be paid for handling your case....from 25% to 40% of your settlement (or court verdict), plus the expenses of the attorney and others in his office to research, travel, meals, consultant fees, etc. Although an attorney may sue for a large amount, the attorney cannot guarantee the outcome....

REAL RESPONSE: No ethical lawyer will guarantee an outcome-this is true, but the rest of this response omits a lot of important points. First, the railroad is hoping you will not get a privileged, confidential “free consultation” from a lawyer. There is no obligation to sign a contract with our law firm and we will provide that free initial consultation. Why shouldn’t you have legal advice if the railroad claim agent and railroad supervisors are getting it on a confidential basis themselves? The nonpartisan General Accounting Office of the U.S. Congress was asked by Congressmen, during the 1990's, to evaluate whether the railroad injury law system was outdated and costly, and should be replaced with some railroad workers compensation system that the railroads have sought since the early 1900's–to replace the existing Federal Employer’s Liability Act. The study covered many aspects of this railroad injury law called the FELA, but it statistically found that attorneys recovered far more on average than railroad workers who did not have representation. The railroads know this and they work hard to see that injured workers do not get legal representation because the settlements are statistically bigger and it costs the railroads a lot more when the railroad worker and their skilled lawyer demand compensation that is fair and covers all present and future aspects of the injury claim.
Lets talk about the case expenses that NS claims a lawyer may “spend,” as this is a favorite NS scare tactic. Does your personal attorney need to expend money to find railroad liability experts or to pay your medical doctors for reports to help win your case? Of course, but our law firm advances any of these court costs and expenses for you, and ONLY WHEN WINNING YOUR CASE REQUIRES IT. The client repays these necessary expenses only upon the settlement, resolution, or upon a verdict in court. For example, if your surgeon requires an hourly fee to give a deposition about the extent of your injuries, we must pay this on your behalf. Or, if we need to get a medical illustration to show exactly how complicated and problematic your surgery was, we want to have this illustration so a jury will understand how significant your problems will be and what future implications there are. The railroad doesn’t want a jury to see those exhibits because they want an early, cheap, settlement where you have no idea what all the implications of your injuries are. It is simple economics and that is why lawyers obtain larger settlements. Also, knowledge is power. One example: lets say you already had surgery and are dealing with a claim agent and do not have a lawyer and are beginning negotiations. Do you really think the NS claim agent will contact your surgeon and ask: “Doctor, how permanent is the affect of this surgery, and what future issues should NS consider before we settle the claim?” You must be kidding! However, this is but one of many, many things your lawyer will always do.
Last, our firm, like most, does not charge any attorney fees unless we win a settlement or verdict for you, and the contingent percentage is only by written agreement discussed with you before you retain our firm. We explain all issues with you before you retain us. Yes, our clients retain us because they believe that they will recover fair compensation using our services, and usually this CLEARLY MEANS THEY BELIEVE THEY WILL DO BETTER THAN DEALING WITH THE CLAIM AGENT WITHOUT LEGAL REPRESENTATION.

NS Statement:

Q: How is my compensation for an injury determined?

A: In those cases in which compensation is due, the amount largely depends on your age, your lost time, the severity of your injury and the facts of the accident.

REAL RESPONSE: This answer is highly deceptive because the railroad doesn’t even include what the federal law allows to be recovered and it will be stated here:
1. Past and future medical expenses (all past and future medical expenses may be recoverable–however, if there is a union- railroad health insurance contract that covers medical expenses then in a lawsuit the medical expenses covered by health insurance may not be reimbursed);
2. Past and future lost wages or lost income (wages lost due to the injuries);
3. Pain, suffering, scarring, impairment, inconvenience disability;
4. Wrongful Death claims: There are special provisions pertaining to some of the above items in the case of a death of a railroad worker and skilled legal advice should be obtained early to learn exactly what is recoverable in wrongful death situations.

Additionally, NS fails to note that the federal law allows for a jury trial where the jury decides the total compensation--not a claim agent. There is no cap or ceiling on the amount of a verdict under the federal act (the "FELA") as it is a jury decision based on all the evidence in your case.

NS Statement:

Q: What about recommendations from friends or strangers?

A: Some lawyers employ investigators or runners who primary function is to solicit personal injury cases for the lawyer....Often, if they are successful in obtaining a case, the lawyer pays them a lump sum or a percentage of your settlement.

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