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When does a transportation company’s duty of care begin and end for their passengers?

A company’s duty of care begins before the passenger even gets on the vehicle. If the passenger is at a bus stop, but the stop created hazardous conditions for the passenger before the bus even arrived, the company could be held liable. The duty of care always begins when the passenger has one foot on the steps of the bus to get ready to board. The duty of care continues until the passenger is safely off the vehicle. There are some circumstances, however, where it may continue even after the passenger disembarks, such as if the bus driver lets the passenger off in an unsafe location or in the middle of the road.


Eric K. Washburn
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Personal Injury & Wrongful Death Lawyer Serving Va Beach, Norfolk, Chesapeake & all of Virginia