I received a second degree water burn on a US Airways jet flight from hot water for hot tea being spilled on my lap. After weeks of pain and suffering, I sustained a permanent scar. Unfortunately, the scar is on the inside of my leg (thigh area). After months of negotiation, Mr. Shapiro was able to obtain a fair settlement from the airline. I was very impressed with Roz and Sandra who always called or wrote me back within a very quick time frame. I am satisfied to have received anything in this economy!
-Shannon, North Carolina ResidentShannon